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Homeowner Use and Maintenance Guidelines

Matthews Homes has constructed your home with carefully selected materials and the effort of experienced craftsmen and laborers under the supervision of our field personnel. Although this group works from detailed plans and specifications, no two homes are exactly alike. Each one is unique; a home is one of the last hand-built products left in the world. Over time, each behaves differently.

Although quality materials and workmanship have been used in creating your home, it requires care from the first day. Regular homeowner maintenance is essential to providing a quality home for a lifetime.

We are proud of the homes we build and the neighborhoods in which we build them. We strive to create lasting value. This is best achieved when you, as the homeowner, know and perform appropriate maintenance tasks. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home resulting in maintenance requirements. The natural and manufactured materials of your home, interact with each other and the environment.

We recognize that it is impossible to anticipate and describe every attention needed for good home care. We focused on items that homeowners commonly ask about.

In addition to routine care, minor maintenance attention provided immediately may save you a more serious, time-consuming, and sometimes costly repair later. Note also that neglecting routine maintenance can adversely effect your rights to obtain repairs or recover the cost of repairs.

By caring for your new home attentively, you ensure your enjoyment of it for years. The attention provided by each homeowner contributes significantly to the overall desirability of the community.